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Jeddah , Saudi Arabia
Posted 2025/05/27 09:44:28
Expires 2025-05-29
Ref: JB1100064577
New
Job Description
- Manage the customer experience framework in collaboration with the Sales Relationship Manager to ensure effortless experiences for Key Accounts with Bupa and our partner providers
- Extract medical cost management reports and present it to Sales Relationship Manager to support the awarness of reducing medical costs and healthcare utilization
- Manage a consistent and systematic process to review the service performance with Key Accounts and identify key service failures
- Analyze survey results, evaluate customer behavior, understand and identify opportunities for improvements in service, revise action plans
- Ensure an effective service recovery process which includes complaint logging and handling is in place and quick action to cascade and recover members when necessarly
- Ensure service reports are shared with the Sales Relationship Manager, internal stakeholders and the Key Account in a timely manner
- Monitor the completion of agreed actions, track and report progress to all internal stakeholders
- Prepare, manage and conduct presentations and business updates to key leaders within the organization
- Monitor & consistently report agreed KPIs to internal stakeholders and Relationship Manager
Skills
- Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, costs and quality of service
- Excellent verbal and written communication skills, with the ability to convey technical issues in a clear, concise and effective manner
- Highly customer-focused and strong service orientation with a mindset towards continuous improvement, value driven to provide superior solutions to customers.
Job Details
Job Location
Jeddah , Saudi Arabia
Job Role
Customer Service and Call Center
Employment Type
Internship
Preferred Candidate
Career Level / Band
Student/Internship
Residence Location
Saudi Arabia
Nationality
Saudi Arabia
Minimum Degree
Bachelor's degree
