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Job Description
The Consultant in ENT (Otolaryngology) is responsible for providing high-quality, specialized ear, nose, and throat care within both physical clinic and digital care settings. The role focuses on the comprehensive assessment, accurate diagnosis, treatment planning, and follow-up management of acute and chronic ENT conditions through evidence-based clinical practice. The Consultant ENT ensures patient-centred care, clinical excellence, and patient safety while contributing to quality improvement and the strategic development of ENT services across virtual and in-person care delivery at Bupa CareConnect.
Specialized Assessment and Diagnosis
• Conduct comprehensive ENT assessments through in-person and virtual consultation settings
• Diagnose acute and chronic ENT conditions using evidence-based clinical approaches and investigations
• Interpret imaging, laboratory results, and audiological or vestibular test findings
• Recommend and coordinate appropriate referrals and advanced investigations when required
• Maintain accurate and timely clinical documentation in the EMR system
Management and Treatment Planning
• Develop individualized, evidence-based treatment and follow-up plans for ENT patients
• Provide medical and procedural management for a wide range of ENT conditions
• Monitor patient progress and adjust treatment plans as clinical needs evolve
• Educate patients regarding their conditions, preventive care, and treatment adherence expectations
• Coordinate continuity of care across physical and digital care settings
Clinical Quality and Safe Practice
• Ensure compliance with clinical governance requirements, telemedicine regulations, and patient safety standards
• Adhere to institutional protocols and international ENT clinical guidelines
• Participate in quality improvement initiatives, clinical audits, and peer review processes
• Report, analyze, and manage clinical incidents and adverse events appropriately
• Support compliance with CBAHI, JCI, SCFHS, and applicable accreditation standards
Multidisciplinary Collaboration
• Collaborate with multidisciplinary healthcare teams including internal medicine, radiology, and allied health
• Coordinate referrals and continuity of patient care with internal and external specialists
• Participate in MDT case discussions and clinical meetings
• Provide specialist support, second opinions, and clinical guidance to other healthcare providers
Patient Experience and Satisfaction
• Deliver compassionate, patient-centered ENT care with clarity and empathy
• Address patient concerns promptly and ensure clear communication about diagnoses and management options
• Promote patient education and engagement in their own care and preventive health
• Support organizational initiatives aimed at improving patient experience and Net Promoter Scores (NPS)
Professional Development and Leadership
• Maintain active SCFHS licensure and comply with all CME requirements
• Stay updated with advancements in ENT clinical practice, surgical techniques, and healthcare technologies
• Mentor junior physicians and support the professional development of the medical team
• Contribute to organizational strategic and operational goals of the ENT service
Skills
• Comprehensive ENT diagnostic skills including endoscopy, audiometry, vestibular testing, and imaging interpretation
• Medical and procedural management of acute and chronic ear, nose, and throat conditions
• Proficiency in both outpatient clinic and telemedicine ENT practice
• Proficiency in EMR systems and digital healthcare platforms
• Evidence-based clinical decision-making and adherence to international ENT guidelines
• Strong clinical leadership and mentoring capabilities for junior medical staff
• Excellent communication and interpersonal skills for multidisciplinary collaboration
• Commitment to quality improvement, patient safety, and patient-centered care
• Ability to work effectively in fast-paced, multidisciplinary healthcare environments
• Arabic and English language proficiency
Education
Medicine and Surgery
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
