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Job Description
Role Purpose:
The primary objective of costumer engagement Specialist is to effectively communicate and promote our health insurance services by educating the member about the convenience and benefits of our tele-health and program within our health insurance plan.
Key Accountabilities:
1- Outbound calls;
- Conduct engaging and persuasive phone outreaching targeting sample of the eligible population for the telemedicine consultation
- Present Tele consultations benefits and Health program focusing on the convenience and accessibility
- Enroll the Member to the program
2- Client Education;
- Offer Detailed information about tele consultation services available within our health insurance plans
- Emphasize tele consultations suitability for routine check ups, minor ailments, and initial consultations
3- Tailored communication;
- Customize phone communication strategies to resonate with diverse demographics
- Articulate tele consultation benefits in relatable terms to engage with potential client effectively
4- Engagement and support;
- Proactively engage individual via phone, addressing inquiries and encouraging exploration of tele consultation option within our health insurance plan
- Provide guidance and support for clients to initiate and utilize tele consultation seamlessly
5- Feedback collection and documentation;
- Gather feedback from individuals reached via phone regarding their awareness and perception of tele consultation services
- Maintain accurate records of client interactions, feedback received and campaign details
Skills
- Excellent verbal and written communication skills to explain complex concepts clearly
- Negotiation skills
- Basic Analysis skills
- Presentation skills
- Medium Knowledge in using system and analysis program
Education
Bachelor's of Business Administration, Microbiology, Biochemistry or related major
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
