Sr. Officer - SME Collection

Role Purpose:

To ensure all pending premiums are collected as per agreed timelines in the contractual agreement and to ensure all addition/ deletions are aligned and necessary premiums are collected or refunded as may be the case.

Accountabilities:

Collection Operations

Align with the company representative on the various procedures that they need to follow after the contract is signed with the SME

• Ensure all premiums are collected as per the timelines agreed
• Ensure all up-dations & deletions are done in the membership databases and when required.
• Co-ordinate with internal departments to align membership data & premium calculation so as to help the department get the premiums on time
• Ensure that the premiums are received and confirmed with the bank before the membership cards are released.

Reporting

• Inform supervisor & Finance department of the achievements on a daily basis to give visibility on the delinquencies.
• Update records if debt has been settled.

• At least 1-year relevant experience
• Good communication skills
• Excel knowledge & Business Communication