إرفاق
وصف الوظيفة
Role Purpose:
To assist in implementing the process improvement initiatives in the entire functions of CareConnect in order to eliminate the service failures impacting the patients experience within the agreed timeline, objectives and targets.
1-Focused Improvement:
- Collect the service failures from different channels like VOC & Healthcare Center complaint logs and develop a service loss tree to identify the top failures to focus on through FI
- Facilitate and follow up FI activities and agenda with cross functional teams to implement the improvement changes
- Manage the process of analyzing the root causes of the failures with the FI leader and team members using a structured problem solving methodology and variety of tools, and identifying the corresponding countermeasures to eliminate or at least reduce the service failures at a certain minimum level
- Assist and support in conducting the regular FI review with CareConnect Senior Directors and FI leaders
- Propose additional countermeasures to strengthen the solutions in addressing the problem
2-Medical Quality Control:
- Conduct regular medical quality audits on selected clinical cases according to the defined audit plan and quality standards.
- Review and validate Non-Conformance Reports (NCRs) related to medical functions.
- Perform root cause analysis (RCA) for identified medical quality issues and collaborate with relevant stakeholders to develop corrective actions.
- Monitor the implementation and effectiveness of corrective and preventive actions to ensure closure of NCRs.
- Track and analyze quality indicators.
- Coordinate with internal teams and healthcare providers to ensure compliance with clinical guidelines, policies, and regulatory standards.
3-Process Governance:
- Carry out process mapping exercise with area owner and document the flowchart using the official process flow template Conduct process analysis and time & motion study to identify key areas for process optimization leading to efficiency and productivity improvement
- Identify waste along the process and implement the corresponding improvement actions Measure the impact of process changes before and after improvement; and make adjustments as needed
- Create process documentation and train staff on the new process with the area owner
- Conduct a quarterly review of the CareConnect processes with functional leaders.
- Measure and monitor Turnaround Time (TAT) for processes to identify delays, analyze root causes of inefficiencies, and implement improvement initiatives to optimize process performance.
المهارات
- Basic knowledge in Total Quality Management
- Analytical and problem-solving ability
- Planning and project management skills
- Skills in numerical and statistical analysis
- Attention to detail
المؤهلات العلمية
Bachelor's degree in Pharmacy, any medical background or Manufacturing/Industrial Engineering
تفاصيل الوظيفة
المرشح المفضل
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.