إرفاق
وصف الوظيفة
Role Purpose:
Engagement Data Analyst is responsible for analyzing member engagement data, identifying trends and insights, enhancing existing dashboards and systems, create new analytical platforms.
Key Accountabilities:
1- Member Data Analysis;
- Collect, organize, and analyze member engagement data from various sources (e.g., website analytics, email campaigns, event attendance, support tickets).
- Identify trends, patterns, and insights that inform member outreach strategies.
- Develop and maintain dashboards and reports to track and communicate key member engagement metrics.
2- Member Segmentation and Personalization;
- Develop informative digital channels that explain the key features and benefits of the company's services
3- Performance Monitoring and Reporting;
- Tracking and analyzing customer engagement team performance and inputs
- Reporting the results of the engaged customers
- Identifying and implementing strategies to improve customer engagement and satisfaction
المهارات
- Excellent verbal and written communication skills
- Good Analytical skills
- Presentation skills
- Excel and Power BI knowledge is a must
المؤهلات العلمية
Bachelor's degree in industrial engineer or related field
تفاصيل الوظيفة
المرشح المفضل
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
