Sr. Officer – Key Account Customer Care

Fulfilling daily key account group Bupa Arabia insurance operation requests and queries received from the group secretary. Representing an excellent Bupa Arabia image by reflecting the organization values and objectives.

• Adding and deleting employees and dependents to the group’s policy and printing the new cards.
• Modifications to the memberships: Change class, re-print lost cards, change branch, update member Info (Name, Ids, DOB,..etc), and replace card with updated information.
• CCHI data upload.
• Receive inquiries from the members regarding their membership.
• Online claim submitission through Bupa Arabia Channels or submit the claim in-person in with the original documents to claim department in Bupa Arabia headoffices.
• Provide proper follow up for ongoing and pending inquiries.
• Check the Pre Authorization status follow-up with Pre-auth Team to provide the needed information formembers.
• Receive, validate and submit the clients complaints to the proper channels.
• Provide the clients with the product benefits and coverage information.
• Aligning with other internal department to reach excellent customer satisfaction by completing timely transactions and answer the client inquires.

• Background in customer service in telecomunication, insurance, hospitals, banks or FMCG.
• Able to multitask and work under pressure
• Commercial skills in combination with service focused mindset
• Excellent follow up skills
• Excellent Communication and negotiation skills