Senior Associate - DrConnect Operations

To support end-to-end physician onboarding and ongoing operational administration by coordinating screening logistics, candidate communications, interviews, induction/training, and core compliance workflows (licensing, credentialing, privileges), while ensuring timely digital access setup and reliable day-to-day support to clinic operations including clinic capacity maintenance and compliance.

Candidate Pipeline, Screening & Interview Coordination:

·       Review applications and required documents for completeness against screening checklists.

·       Maintain an accurate candidate pipeline tracker (status, stage, missing items, next actions).

·       Support shortlisting by organizing candidate packs and flagging gaps/risks to stakeholders.

·       Coordinate interview scheduling end-to-end (availability collection, invites, reminders, links/rooms).

·       Prepare and share interview materials, and track feedback submission and outcomes.

·       Monitor reschedules/cancellations and proactively resolve scheduling conflicts.

Candidate Communication & Stakeholder Coordination:

·       Serve as the primary admin point of contact for candidates through official channels.

·       Send clear updates, next steps, and document requests with timelines and instructions.

·       Log communications and maintain a record of candidate inquiries and resolutions.

·       Coordinate internal stakeholders on dependencies (approvals, decision timelines, missing inputs).

Induction, Onboarding & Training Administration:

·       Maintain and publish induction materials on the platform (correct versions, access, instructions).

·       Track induction and assessment completion; follow up on overdue items.

·       Coordinate onboarding events and logistics (HIS/EHR training, mock cases, shadowing, buddy assignment).

·       Provide administrative guidance to new joiners during onboarding and resolve routine issues.

Compliance Workflows: Licensing, Credentialing & Clinical Privileges:

·       Collect, verify, and organize required documents for licensing/credentialing.

·       Support submission processes and track status; follow up with relevant teams.

·       Coordinate privilege requests/updates aligned to classification and scope.

·       Maintain renewal trackers and prompt timely renewals/updates.

Digital Readiness & Access Provisioning:

·       Request and track provisioning for all required systems.

·       Coordinate with IT/support teams to unblock delays and confirm access is functional.

·       Maintain a standardized “digital readiness checklist” per physician.

Clinic Schedule, Capacity Maintenance & Administrative Support:

·       Maintain provider schedules and capacity plans; ensure updates reflect current staffing, privileges, and availability.

·       Coordinate changes (leave, rescheduling, coverage needs) and communicate updates to relevant stakeholders.

·       Support clinic operations with day-to-day administrative requests from physicians end-to-end (triage, routing, closure).

·       Track attendance/performance inputs as required; coordinate OVR/escalations with the reporting team where applicable.

·       Maintain an operational log of requests, blockers, resolutions, and recurring issues.

·       0-2 Year

·       Skill in coordination, tracking and communication with multiple stakeholders.

·       Familiarity with healthcare provision operations.

·       Proficiency in healthcare information systems and documentation tools.

·       Clear verbal and written communication skills.

·       Professional spreadsheet skills.

·       Ability to manage multiple tasks simultaneously with attention to detail.

·       Bachelor’s degree in healthcare administration, healthcare field with experience in healthcare provision.

·       Customer service orientation with professional communication standards.

·       Experience in clinic operations and coordination, healthcare administration or HR operations in healthcare provision settings.