Officer - Admin Support, Call Center

Role Purpose:

To provide a competent, courteous, efficient and proactive response to all calls that come to BUPA Arabia internally and externally, with a high level of quality that is in line to the image & standards of BUPA.

Key Accountabilities:

1- Calls handling

• Provide a high level of customer service and professional communication skills
• Keep records of calls placed and received, and of related toll charges
• Offer special assistance to persons such as those who are unable to dial or who are in emergency situations
• Send notification email in case of no answer and follow up
• Perform clerical duties such as typing, proofreading, and sorting mail.
• Escalates complaints to proper channels

Skills:

• Customer Service, Call Center Agent, ability to communicate clearly, read and write effectively; in English and Arabic.
• Able to multitask and work well under stress
• Strong trouble shooting, problem-solving and analytical skills