إرفاق
وصف الوظيفة
Lead the end-to-end operations, execution, delivery, service, and outcomes of all Partnership and referral activities, including, but not limited to, Home Clinical Visits, Labs, PT, Vaccinations, Imaging, etc. across all connected care channels and patient touchpoints
Appointment and Data Management
- Efficiently schedule home visits using data analysis.
- Analyze appointment data for trends and improvements
Quality and Result Management
- Collaborate for quality checks with third-party providers.
- Oversee lab result delivery within KPIs.
Patient-Centric Approach:
- Maintain a patient-centric focus across activities
Operational Excellence
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Establish KPIs and SLAs for outcome measurement.
Design and implement SIA execution plans
Continuous Improvement:
- Assess and improve care quality across all channels.
- Implement and monitor quality assurance measures.
- Foster partnerships for referrals and care continuum
- Collaborate for data-driven system solutions
Collaboration and Establish key performance indicators
- Maintain a patient-centric focus throughout all activities, meeting patient needs and preferences.
- Establish key performance indicators (KPIs), and SLAs to measure signed-off outcomes and align expectations across all connected care touchpoints
Service Escalation
- Act as a point of contact for addressing and escalating any service failures or concerns.
- Collaborate with the team to implement corrective actions and prevent future issues
Medical Reports Explanation &Digitalization and Data-Driven Solutions
- Interpret and explain medical reports to patients and their families clearly and compassionately when necessary
- Collaborate with the IT and Digital Factory teams to enhance and finalize data-driven system solutions for both laboratory services and home-based lab bookings.
- Leverage data analysis to contribute to the digitalization of the home healthcare journey, ensuring data-driven decision-making
المهارات
- Bachelor’s degree in medicine and Surgery , Healthcare Management ( Preferable have master degree )
- Proven experience in home health care management or a similar leadership role.
- Strong understanding of medical Guidelines and procedures.
- Excellent interpersonal and communication skills
- Ability to analyse and interpret data for informed decision-making.
- Knowledge of healthcare regulations and compliance
- Up to 6 years clinical experience is required
المؤهلات العلمية
Medicine and Surgery
تفاصيل الوظيفة
المرشح المفضل
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
